Are things changing rapidly in your business?
Silly question, isn’t it? Of course they are changing. Rapid change is the distinguishing characteristic of the new millennium.
Take that rapid change and add to it growing competition, increasing complexity, consolidations at every level, and increasing demands from customers and you have the recipe for a business climate that [...]

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Don’t intentionally misrepresent anything.
Never, never, never lie to a customer. About anything. Ever. Period.
Fix any important misunderstandings that you can.
It’s possible that your customer will form incorrect ideas about some of the products you represent or the services that come with them. It’s also possible that they will misunderstand things about your competitors, and about [...]

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I believe this question is extremely powerful because it makes us intentional and conscious as learners. In many ways this is the necessary follow-up question to the
second in this series - What are my goals?
Why?
Because when we set goals by definition identifying gaps in our knowledge.
In my experience most goals require more than just [...]

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My answer to this one is simple. I will use my skills to serve others.
I believe this approach I allows me to not only serve others, but reach my personal and business goals, and ultimately make the world a better place.
I plan to do this by writing, speaking, listening, consulting, and training. I plan to [...]

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