Are things changing rapidly in your business?
Silly question, isn’t it? Of course they are changing. Rapid change is the distinguishing characteristic of the new millennium.
Take that rapid change and add to it growing competition, increasing complexity, consolidations at every level, and increasing demands from customers and you have the recipe for a business climate that [...]

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It is easy to work with people you like, and it is even easier to work with people who like you. But that’s not always the case. Sooner or later, you’ll have to deal with a difficult customer.
Difficult customers come in a wide variety. There are those whose personality rubs you the wrong way. They [...]

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Don’t intentionally misrepresent anything.
Never, never, never lie to a customer. About anything. Ever. Period.
Fix any important misunderstandings that you can.
It’s possible that your customer will form incorrect ideas about some of the products you represent or the services that come with them. It’s also possible that they will misunderstand things about your competitors, and about [...]

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One of the habits often practiced by highly successful people is the habit of regular goal setting. There is a reason for that. Goals compel you to work with discipline and concentration rather than going about your job mindlessly and routinely. Goal-setting is a discipline that helps you focus. 
This doesn’t mean that you can’t do your [...]

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